Privacy Statement
At Playtoro we take your privacy seriously. This Privacy Policy explains what information we collect when you use our site, how we use and protect that information, and the choices you have about your personal data. We aim to be clear about our practices so you can manage your account and play with confidence.
Types of data we collect
Personal data
When you register an account we collect personal information such as your full name, date of birth, email address, phone number, billing and residential address, and identity documents required for verification. This information is used to create and maintain your account and to meet legal verification requirements.
Technical data
We collect technical and device information needed to deliver the service, including IP address, browser type, operating system, device identifiers, and connection data. We also record site activity such as pages viewed, games played, session times, and errors to help maintain and improve the platform.
Transactional data
Transactional data covers deposits, withdrawals, bet history, game outcomes, and payment method details. We retain payment transaction references and records required to process payments, prevent fraud, and comply with responsible gaming and anti-fraud obligations.
How we use your information
We use your data to operate your account, process deposits and withdrawals, verify identity, provide customer support, monitor for fraud, and comply with legal and regulatory obligations. We may also use aggregated or anonymized data for operational analysis, site improvements, and security monitoring. We do not use personal data for unrelated commercial purposes without your consent.
Data protection practices
We protect personal data through a combination of technical and organisational measures, including encryption, access controls, secure servers, and regular security testing. Access to personal information is limited to authorised staff and service providers who need the data to perform their duties. We review our security practices regularly to address emerging risks.
Cookies and tracking technologies
We use cookies and similar technologies to maintain sessions, personalise content, remember settings, and analyse site usage. Some cookies are essential for account security and payments, while others support analytics and advertising. You can manage cookie preferences through your browser settings and through any cookie controls provided on the site.
User rights
You have the right to access the personal data we hold about you, request correction of inaccurate information, and in certain circumstances request deletion. You can also object to certain processing activities and withdraw consent where processing is based on consent. We will respond to valid requests in accordance with applicable privacy laws.
Access, correction and deletion
To access, correct, or request deletion of your personal data, contact our support team. Please provide enough information to verify your identity. For account or privacy requests email [email protected] or use the account settings available in your profile.
Information sharing and third parties
We may share data with trusted third parties such as payment processors, identity verification providers, fraud prevention services, and analytics vendors. These partners process data on our behalf under contract and are required to protect your information. We may also disclose information when required by law or to protect our legal rights.
Privacy policy updates
We may update this Privacy Policy from time to time. Material changes will be posted on the site and, where appropriate, notified to you. Continued use of your account after changes indicates acceptance of the updated policy.